Product questions
Say whether you mean the black laceless style or the navy elastic-lace style. Include whether your question concerns fit, material, colour or sizing.
Order questions
Keep your order number and the email used for the order ready when contacting the relevant support team. Never share passwords or full payment details.
Delivery information
Current delivery options and estimated times appear in the purchase flow or order confirmation. Use those details as the applicable source.
Returns and follow-up
Read the current return terms before sending anything. Describe the issue clearly and include photographs only where they help show the condition of the item or parcel.