Before starting
Check the applicable time limit, permitted product condition and packaging requirements. Keep the shoe box, labels, accessories and documentation while assessing size and fit.
Start the request
Use the stated contact route and include the order number, style and reason. Wait for the relevant instructions so the parcel is not sent to the wrong address or without registration.
Pack and send carefully
Protect the original shoe box with outer packaging and include any requested documentation. Keep the delivery receipt until the process is complete.
Inspection and outcome
After receipt, the item may be checked before an update on refund or another resolution. If an item is incorrect or damaged, document the parcel and product clearly before use.